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How api67 Handles Your Personal Information

This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and what we do with it.

Account data protectedWallet data — DANA, OVO, GoPayCookie controls availableData access on requestIndonesia-region scope
api67 How api67 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete specific records, or raise a concern about how your information has been handled, our support team can help. Use any of the channels below to get in touch — we respond to privacy-related requests through the same paths as account and wallet support.

Live Chat Open the chat window from any page in your account. Privacy requests are flagged separately from general account queries so they reach the right team.
Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can verify your identity before responding.
Account Help Centre The help section inside your account lists the steps to submit a formal data access or deletion request, with a form that routes directly to our data team.
HOW WE PROTECT DATA

Data Handling You Can Verify

We use SSL encryption across every page and API call, which means data moving between your device and our servers — including your DANA or OVO deposit details — is encrypted in transit. Your account password is stored as a one-way hash; we cannot read it. Access to your stored data is restricted to team members who need it to operate the platform or respond to your support request.

SSL Encryption in Transit

Every connection between your device and api67 uses SSL. Your wallet credentials and session tokens are never sent in plain text, regardless of whether you are on mobile or desktop.

Cookie Controls in Your Browser

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Data Retention and Deletion

We keep account records for as long as your account is active and for the period required by applicable rules in your eligible region. Once that period ends, records are deleted or anonymised.

How to Request Changes

To update inaccurate data or request deletion, contact support via live chat or email with your registered mobile number. We verify your identity before making any change to your account records.

Your Privacy Questions Answered

These are the questions we hear most from account holders in Indonesia about how their data is managed, what rights they have, and how to act on them.

We collect your name, email, mobile number, and the e-wallet identifier — DANA, OVO, or GoPay — you register for deposits and withdrawals. Device and session data is collected automatically during your visit.

We share only the minimum data needed with payment processors and fraud-detection services to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Submit a data access request via live chat or email. Include your registered mobile number so we can verify your identity. We aim to respond within the timeframe required by applicable rules in your region.

Yes. Contact support and request deletion. We will remove your data once we have verified your identity, subject to any retention period required under local law and eligible-region rules.

We store only the wallet identifier needed to process your transaction. Your PIN and authentication credentials never pass through our systems — those are handled directly by your wallet provider.

We use functional cookies to maintain your session and analytics cookies to improve page performance. You can manage or block cookies in your browser settings at any time without affecting your login.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.